Truemed is required by its payment processor and IRS rules to return funds only to the original payment method. Truemed cannot reroute the refund, issue it to a different card, or provide an alternative form of reimbursement. Once the refund is issued, it becomes the customer’s responsibility to work with their former HSA/FSA provider, who may be able to redirect or reclaim the funds depending on their policies. For this reason, customers should be advised to keep their HSA/FSA accounts open until all transactions and potential refunds have fully cleared.
For Truemed Customer Support, contact [email protected]
