If you are not completely satisfied with your purchase after you receive it, and it’s within 60 days, then Thorne will help create a solution for you. Please be advised all returns are subject to a 25% restocking fee. We want to make your purchasing …
If you’re not satisfied for any reason with a Thorne product you purchased from one of our authorized resellers, simply return it to the place of purchase for your money back, a store credit, or a replacement product. If for any reason you are not satisfied …
In general, Thorne does not refund or exchange product that is past its expiration date; however, if you have a professional wholesale account with us, please contact Thorne’s Customer Service Department for further information.
Yes. Thorne will accept a product return or exchange from one of your patients. The best way to do this is to contact Thorne while the patient is in your office so we can obtain the information we need about why the product was returned.
To return or exchange a product that you purchased from Thorne or from a health-care practitioner, please call our Customer Service Department at 800-228-1966 or email [email protected] to receive specific instructions on returns and exchanges.
