If you need to return an item that you purchased using Referral Credits, please contact our Customer Service team by email ([email protected]) or by phone (800-228-1966).

Yes. You can use Referral Credits for the initial order, but then you must enter your credit card information for subsequent subscriptions orders.

No. Referral Credits can only be applied when purchasing products.

No. Referral Credits can only be redeemed via an online purchase; Referral Credits can’t be redeemed via the telephone.

No. To redeem your $25 product credit, you must create a retail customer account.

Click on the Referral Program invitation link that you were sent via email. After you create your new account on Thorne.com, your $25 product credit is available for use. Please note that your $25 product credit can only be applied to your first

No. The entire amount of your $25 product credit will be applied to your first order, so any remaining balance will expire if you don’t use it all. However, you will be immediately eligible to start referring your friends so you can earn your own $25 Referral …

You won’t be able to send an invitation email if that person already has a Thorne account. If this does happen, a message will notify you that the email address is already associated with a Thorne account.