What are the Reward Tiers in the Thorne Rewards program?
Each Member in the Thorne Rewards program is assigned to a Reward Tier based on the Member’s purchases of Thorne products during the 12-month period starting from the Member’s enrollment date. Each Reward Tier is associated with different Member benefits. Retail Reward Tiers include Insider, Gold, and Black. Professional Reward Tiers include Insider, Gold, Black, and VIP.
Do Reward Points rollover when I change Reward Tiers?
Yes. Reward Points that have not expired will rollover when a Member changes Reward Tiers, even if the Member drops down to another Reward Tier.
How is my Reward Tier determined?
A Member’s Reward Tier is determined based on the Member’s purchases of Thorne products in the previous 12 months from the Member’s enrollment in the Thorne Rewards program. Purchases made prior to enrolling in Thorne Rewards do not count toward the Member’s Reward Tier. After a Member spends the designated amount in a 12-month period, the Member automatically qualifies to move to the next Reward Tier. After a Member qualifies for a new Reward Tier, the Member will remain at that Reward Tier for the next 12 months, regardless of purchases made during that 12-month period. However, the Member’s Reward Tier after that date is determined based on the Member’s purchases during the previous 12 months. Thus, it is possible to drop down a Reward Tier if a member does not spend the threshold amount in 12 months.
Will my Reward Points expire?
Reward Points that go unredeemed will expire if a Member does not make a purchase of Thorne products or redeem their Reward Points after 18 months. Thorne will notify a Member by email prior to their Rewards Points expiring.
How do I know how many Reward Points I have?
Log in to your account and visit the “Rewards” tab in your profile. The number of points you have as well as your Reward Tier can be viewed there.
